FAQ

Default solution folder, feel free to edit or delete it.

STREAM and Audio Books
Can I listen to audio books with STREAM? Yes. You will need to convert the audio books (AAX files) into .MP3 files and then download to the STREAM memor...
Wed, 27 Jun, 2018 at 4:43 PM
How to Pair your Interval with Apple Watch
When connecting the watch to Interval make sure the Bluetooth on your phone is off. If you have previously tried to pair the Interval with your watch...
Wed, 26 Aug, 2020 at 1:18 PM
STREAM 2 - Audio & USB issues
If you are experiencing issues with USB connection or audio - PLEASE ENSURE that the headphones/USB cable is 100% pushed in all the way! The SEAL BOOT ca...
Mon, 13 Jan, 2020 at 1:49 PM
INTERVAL - AUDIBLE Audiobooks - Apple Watch
Here are steps how to listen to Audible audiobooks. STEP1. Here is how to pair the Interval with the Watch: When connecting the watch to Interval make...
Fri, 28 Aug, 2020 at 10:07 AM
Bluetooth and Water
We get a lot of questions about Bluetooth and how it works in water. Bluetooth is a standard for communication between devices, and can be used to send aud...
Wed, 27 Jun, 2018 at 4:14 PM
STREAM2 - Downloading Music from iTunes
How to download music from iTunes / Apple Music to the STREAM2 Apple changed few things in the music app (or iTunes) and this is sometimes confusing what...
Wed, 26 Aug, 2020 at 2:20 PM
STREAM & iTunes Music (note: STREAM2 is compatible with iTunes)
The new STREAM 2 is compatible with the Apple iTunes .M4A audio format and no conversion is needed. Simply drag& drop. STREMA MP3 player with iTunes...
Mon, 13 Jan, 2020 at 1:39 PM
Speaker sound issues / I lost the speaker sound
The sound on one of my speakers is not good or muted, what do I do? This is pretty common and 99% of the time the solution is to get your headphone prop...
Wed, 5 Jul, 2017 at 3:33 PM
Other FAQs
How deep can my device or headphones be submerged? H2O Audio products can sustain approximately 10 feet of depth.   I lost or broke one of my earplug...
Wed, 27 Jun, 2018 at 4:34 PM
International Shipping and Duty Fees
Do you ship internationally? Yes we do. Arrival dates vary based on the shipping method you select at checkout. Import Duty and Customs Fees: Please n...
Tue, 5 Jun, 2018 at 2:50 PM